Job description:

We are seeking a detail-oriented Quality Assurance (QA) Specialist to ensure products and services consistently meet established quality, safety, and performance standards. The role involves developing and implementing testing procedures, conducting quality audits and evaluations, identifying process improvements, and collaborating with teams to enhance overall operational efficiency and customer satisfaction.

Key Responsibilities:

• Conduct regular inspections, testing, and quality audits on products, services, and operational processes to ensure compliance with company standards, regulatory requirements, and industry best practices. Identify non-conformities and support corrective actions to maintain high levels of quality and performance.
• Gather, analyze, and interpret quality performance data to identify trends, inconsistencies, and opportunities for continuous improvement. Prepare detailed reports and provide actionable insights to support quality assurance initiatives and operational excellence.
• Maintain accurate and comprehensive records of inspections, test results, and audit findings while ensuring all documentation is up to date and compliant with company standards.
• Identify opportunities for operational enhancement and recommend, develop, and implement process improvements to minimize waste, reduce errors and defects, and improve overall product quality, efficiency, and service performance.

Qualifications:

• 1-2 years experience in BPO set up
• Ability to interpret data
• Exellent written and verbal skills in creating reports
• Proficiency in Google workspace and data analysis softwares
• Bachelors Degree

Benefits:

• Employee discount
• Paid training
• Promotion to permanent employee

Work Location: In person