About the Role: We are seeking an experienced Sales Operations Manager to oversee and optimize all sales activities across multiple campaigns and accounts within the organization. This is a shared resource role responsible for driving performance, standardizing sales operations, and ensuring consistent execution across all sales campaigns. The Sales Operations Manager serves as the central authority for sales performance, directly supervising sales supervisors and team leads, and holding full accountability for productivity, conversion, revenue attainment, CRM discipline, and operational excellence across the center.

Key Responsibilities

Sales Performance & Revenue Management

Own and oversee performance of all outbound sales campaigns across the center

Set, monitor, and enforce sales KPIs, quotas, and productivity benchmarks

Ensure consistent attainment of revenue, conversion, and reactivation targets

Analyze performance trends and implement corrective action plans

Drive continuous improvement in sales effectiveness and efficiency

Leadership & Team Oversight

Directly manage Sales Supervisors, Team Leads, and campaign managers

Establish clear accountability structures and performance expectations

Lead regular performance reviews, business reviews, and calibration sessions

Support hiring, onboarding, and ramp-up of sales leadership roles

Act as escalation point for performance, staffing, and operational issues

Process, Systems & CRM Governance

Standardize outbound sales processes, workflows, and best practices

Own CRM governance, ensuring accurate data capture, pipeline hygiene, and reporting

Partner with IT and Operations on system integrations, dialers, and CRM tools

Ensure compliance with internal sales processes and client requirements

Build and maintain dashboards, forecasts, and performance reports

Campaign Strategy & Optimization

Partner with Business Development, Marketing, and Clients to align campaign goals

Support campaign launches, transitions, and scaling initiatives

Review scripts, offers, lead strategies, and call flows to maximize conversion

Identify risks, gaps, and opportunities across campaigns and act proactively

Ensure operational readiness for new outbound sales accounts

Quality, Coaching & Continuous Improvement

Oversee call quality standards and coaching frameworks

Ensure supervisors are delivering consistent, effective coaching

Identify common objections, failure points, and skill gaps across teams

Drive training improvements in objection handling, closing, and retention

Promote a performance-driven, accountable sales culture

Required Qualifications

Proven experience as a Sales Operations Manager, Sales Manager, or Head of Outbound Sales. At least 3 to 5 years from a reputable call center.

Strong background managing multi-campaign or multi-account outbound sales operations

Deep understanding of sales KPIs, quotas, forecasting, and performance analytics

Extensive experience with CRM platforms and outbound sales tools

Excellent spoken and written English

Strong leadership, decision-making, and stakeholder management skills

Highly data-driven, process-oriented, and execution-focused

Comfortable operating in a fast-paced, in-office, performance-driven environment

Key Competencies

Center-wide operational leadership

Strategic planning and execution

Performance management and accountability

Cross-functional collaboration

Risk management and problem-solving

Job Type: Full-time

Benefits:

• Paid training

Work Location: In person